Plans & Tiers
Choose a Plan that Fits Your Data Mission
Each plan includes a defined number of Concurrent Working Agents, deployment options & support levels to match your operational needs.
Team
popular
For power users & small teams
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Concurrent Working Agents
10 base, plus add-ons
Support
Standard
Deployment Options
Snowflake Native Application
Databricks Container
Customer VPC (AWS/Azure/GCP)
Enterprise
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Enterprise
Snowflake Native Application
Databricks Container
Customer VPC (AWS/Azure/GCP)
Custom & Embedded
What’s a Concurrent Working Agent (CWA)?
A Concurrent Working Agent is a running agent instance. You can run multiple instances of the same agent or different agents in parallel. Add capacity when you need more missions to run at the same time.
- Overage billed per additional CWA
- Add-on CWAs are annual and coterminous with your subscription
- For steady-state concurrency, you can purchase additional CWAs as usage grows
Support Comparison
Response Time
Standard
Enterprise
P1 Critical
System Down
Standard
1 business day
Enterprise
1 hour
P2 High
Key Workflow Blocked
Standard
2 business days
Enterprise
4 business hours
P3 Medium
Partial Impact
Standard
3–5 business days
Enterprise
1 business day
P4 Low
Minor Bug or Info Request
Standard
3–5 business days
Enterprise
2 business days
Services
Support Channel
Standard
Email
Ticketing Portal
Enterprise
Dedicated Slack or Teams Channel
Direct Engineer Access
Proactive Reviews
Standard
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Enterprise
Quarterly Business Reviews
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